Frequently asked questions
About SBM Hair
What is Raw Hair?
Raw Hair is defined as hair that has not been altered by steam or chemical processing in any way. With Raw Hair being completely unprocessed and chemical free, Raw Hair is the most natural, pure, and 100% authentic hair. True raw hair is the ultimate choice of hair extensions since it is simply the highest quality hair extensions that can be found. With fuller, longer lasting bundles, Raw Hair is not only natural looking, but it acts just like your own natural hair and it blends well with all hair types. All hair cuticles are intact and naturally aligned in one direction which prevents matting and tangling
How long will this hair last?
With proper care, our hair will last up to 1 to 2 years. To ensure that you are protecting your investment, The SBM Collection provides a hair care maintenance guide on our site to ensure that you get the most out of your hair.
How do I maintain my hair Extensions?
To ensure that you are getting the most out of your raw hair extensions, please view Hair Care section on the website.
Can I color and/or bleach the hair?
Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own; however, we suggest that you consult with a licensed stylist for custom color
What is the turnaround time for a custom unit?
Custom units take 1-2 weeks to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.
What is the turnaround time for a ready to purchase unit?
Ready to purchase units are shipped out within 1-2 days of purchase. You will receive an email with your tracking information after your order has been shipped. You should recieve your order in 2 to 3 business days.
How are the wigs secured on?
Our units are made on a breathable, fitted cap with an elastic band added to hold the unit in place. No glue is necessary for any of our units.
How should I wear my hair under the wig?
To ensure the most flat and natural unit application, your hair should be cornrowed. For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back cornrows with the ends sewn up and flat are recommended.
How long do the units last?
With proper care, our lace closure units can last 8 months to a year and our frontal units can last 4 months to a year. Proper care entails minimum heat use, regular wash/conditioning, no rough handling, and minimum sleeping in the unit.
Can I sew the wig down?
All of our wigs can be easily sewn down.
Do you do rush orders?
We unfortunately do not offer rush on orders. Only shipping offered currently is standard 2-3 business days.
Wig return policy
Due to the nature of the item, sales are FINAL on purchases once received. Please select options very carefully. I will make your custom wig according to your exact specifications. Please note, I am not responsible for improper measurements resulting in a wig that does not fit. I am also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.
What kind of product should I use on my wig?
It is best to use products of high quality, free of drying alcohold and sulfates.
What is the turnaround time for Get this look wigs?
Get this look units take 1-2 weeks to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.
When is payment due for any wig purchase?
Payment is due when order is place. Once your order is paid, work begins on your purchase.
Steps when ordering a custom wig/unit
What are your avaliable shipping options?
SBM Collection currently ships orders using USPS and FEDEX. Only providing Flat rate shipping at this time. Flat rate requires 3-5 business days for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS or FEDEX, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777) or (800-463-3339).
What Hair Texture do you currently offer?
- Bone Straight
What Hair Lengths do you currently offer?
What Lengths do you have for Lace Closures and Frontals?
For cancellation please contact 24 hours in advance in order to get deposit refund. No deposit will be refunded if cancel less then 24 hours.
Do you require deposit when booking appointment?
A $20 deposit is require for every appointment except for Recurl/Touch ups.
Do you do Frontal Sew in?
Currently not at this time.
What services do you offer?
- Leave out Sew in
Lace Closure Sew in
Quick weave bob
Custom Coloring on SBM Wigs only
SBM Wig Installations Only
Do you do Custom coloring on reguar sew ins?
no at this time.