Frequently asked questions

About SBM Hair

What is Raw Hair?


Raw Hair is defined as hair that has not been altered by steam or chemical processing in any way. With Raw Hair being completely unprocessed and chemical free, Raw Hair is the most natural, pure, and 100% authentic hair. True raw hair is the ultimate choice of hair extensions since it is simply the highest quality hair extensions that can be found. With fuller, longer lasting bundles, Raw Hair is not only natural looking, but it acts just like your own natural hair and it blends well with all hair types. All hair cuticles are intact and naturally aligned in one direction which prevents matting and tangling




How long will this hair last?


With proper care, our hair will last up to 1 to 2 years. To ensure that you are protecting your investment, The SBM Collection provides a hair care maintenance guide on our site to ensure that you get the most out of your hair.




How do I maintain my hair Extensions?


To ensure that you are getting the most out of your raw hair extensions, please view Hair Care section on the website.




Can I color and/or bleach the hair?


Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own; however, we suggest that you consult with a licensed stylist for custom color





SBM Unit/Wigs

What is the turnaround time for a custom unit?


Custom units take 1-2 weeks to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.




What is the turnaround time for a ready to purchase unit?


Ready to purchase units are shipped out within 1-2 days of purchase. You will receive an email with your tracking information after your order has been shipped. You should recieve your order in 2 to 3 business days.




How are the wigs secured on?


Our units are made on a breathable, fitted cap with an elastic band added to hold the unit in place. No glue is necessary for any of our units.




How should I wear my hair under the wig?


To ensure the most flat and natural unit application, your hair should be cornrowed. For lace closure units, we recommend parting your hair where you would like the part on the closure to lay and down from there. For frontal units, small straight back cornrows with the ends sewn up and flat are recommended.




How long do the units last?


With proper care, our lace closure units can last 8 months to a year and our frontal units can last 4 months to a year. Proper care entails minimum heat use, regular wash/conditioning, no rough handling, and minimum sleeping in the unit.




Can I sew the wig down?


All of our wigs can be easily sewn down.




Do you do rush orders?


We unfortunately do not offer rush on orders. Only shipping offered currently is standard 2-3 business days.




Wig return policy


Due to the nature of the item, sales are FINAL on purchases once received. Please select options very carefully. I will make your custom wig according to your exact specifications. Please note, I am not responsible for improper measurements resulting in a wig that does not fit. I am also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.




What kind of product should I use on my wig?


It is best to use products of high quality, free of drying alcohold and sulfates.




What is the turnaround time for Get this look wigs?


Get this look units take 1-2 weeks to be completed. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.




When is payment due for any wig purchase?


Payment is due when order is place. Once your order is paid, work begins on your purchase.




Steps when ordering a custom wig/unit


Step 1. Upload a picture of your vision for your wig Step 2. Select Hair Base: Blunt or Longer length Step 3. Select Cap size: Regular (one size fits most) XL for more head frame. Then Select if you elastic band for security Step 4. Select Hair Texture and Length. Automatically comes with 3 bundles. You can select to add an extra bundle Step 5. Select Closure or Frontal and Parting option Step 6. Pick your hair color. If you don't want color select Natural 1B Step 7. Add any details you would like for us to know about your wig. For example, cutting styling, etc.... Step 8. Payment Screen ****Once we have received payment you will get a confirmation email with your order details. If you have any questions about your order please contact us. ****





Shipping

What are your avaliable shipping options?


SBM Collection currently ships orders using USPS and FEDEX. Only providing Flat rate shipping at this time. Flat rate requires 3-5 business days for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS or FEDEX, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777) or (800-463-3339).





SBM Hair

What Hair Texture do you currently offer?


  1. Bone Straight
  2. Body Wave
  3. Deep Wave
  4. Kinky Curly




What Hair Lengths do you currently offer?


16/18/20/22/24/26/28/30




What Lengths do you have for Lace Closures and Frontals?


14/16/18/20/22/24/26/28/30





SBM Services

Cancellation Policy


For cancellation please contact 24 hours in advance in order to get deposit refund. No deposit will be refunded if cancel less then 24 hours.




Do you require deposit when booking appointment?


A $20 deposit is require for every appointment except for Recurl/Touch ups.




Do you do Frontal Sew in?


Currently not at this time.




What services do you offer?


  1. Leave out Sew in
  2. Lace Closure Sew in
  3. Quick weave bob
  4. Recurl/Touch up
  5. Wig Contructions
  6. Custom Coloring on SBM Wigs only
  7. SBM Wig Installations Only




Do you do Custom coloring on reguar sew ins?


no at this time.





SBM Account

What can I do in my SBM Account?


visitors can sign up and access member pages and services. Can check orders, bookings, and update account infomation. You can also communicate with us through the message center.




Forget Password?


Clicking on the Forgot your password link at the bottom of the site login screen. An email is sent to you with a link. When clicking the link, you will be directed to the site and prompted to enter a new password.





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Message from our team

At Slayed by Matthew, we provided quality Raw hair. Your happiness and satisfaction with your SBM raw human hair extensions are always at the top of our priority list. We pride ourselves on our customer service and being there with you every step of the way. We are located in Florida, United States.

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